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Frequently Asked Questions

Receive answers to frequently answered questions to Voice Options.

The Basics

How do I find out which center I should contact?

Click here to view a list of participating Voice Options Centers. You will then be able to determine which center is closest to you. This link will also provide you the contact information for the nearest Voice Options Center.

What is a demonstration?

A demonstration is when you come into one of our Voice Options Centers to receive training on how each of the five speech application work. After you have received a demonstration you may be able to borrow an iPad with all five of the speech applications for a two week to thirty day short-term loan.

What is a short-term loan?

A short term loan is a trial period of two weeks to one month. The short term loan of the iPad with speech apps takes place after an individual with a speech disability has completed a demonstration.

What is a long-term loan?

An individual who has completed a demonstration, short-term loan and all of the program surveys can apply for a long-term loan. The application is provided by the demonstration center and must be approved.

How do I qualify for a long-term loan?

A long term loan is given to individuals that have completed a demonstration, short term loan and has completed all of the necessary surveys. Once the individual has completed these steps they may apply for a long term loan.

Program Process

Can I borrow the iPad for more than 30 days?

You can borrow an iPad with 5 speech apps for 14-30 days.

Can I use the device for more than the speech generating apps during the short term loan?

Yes, you will be able to use the camera and the Safari web browser. You will not be able to add additional apps during the short-term loan.

Who can I bring with me to the demonstration?

You can bring anyone that you want. Feel free to bring a family member, caregiver or friend. If you are under 18, please bring a parent or guardian.

Why do I need to fill out a survey?

The survey is necessary to provide our funders with information on how the project is being received by the participants. NONE of your personal information will be made available to the public.

How do you clean and sterilize iPads when they are returned from short term loan?

We follow the instructions by Apple.

If I am approved for the long-term loan how long can I keep the device? Or when do I have to return it?

If you are approved for a long term loan you may keep the iPad for as long as you are using it to assist yourself as a speech generating device.


Who do we contact with questions about the AT Exchange?

Kevin Hansen at 916-737-5324 or kevin@cfilc.org

Where can I find more in-depth information about how to use each of the 5 apps?

Please click this link to view more in-depth information about each of the five speech apps included in the Voice Options Pilot Program.

Where can I find information on how to use the iPad’s accessibility features?

Click here to learn more about the iPad accessibility features.

Privacy & Funding

How will the survey data be used? Who will see it?

The only people who will see the personal information you provide are authorized staff at the following companies/agencies: the California Foundation for Independent Living Centers (CFILC), the California Public Utilities Commission (CPUC), WestEd (the Pilot project evaluator) and your local Voice Options Demonstration Center.

The survey data will be combined and the aggregate data (not including personal information) will be combined into a report for the CPUC.

Is any of my personal information going to be sold to the public?

No. All of your personal information will be kept private and confidential.

Will participating in this pilot project decrease my chances of getting financial assistance for another dedicated AAC device?

No. This program is not associated with other funders. This pilot program is separate from the CPUC’s existing program that funds speech generating devices (SGD). Your participation in the pilot will not prevent you from applying and receiving a funded AAC device through the CPUC’s other SGD program.